Effortlessly integrate Sentinel across all communication platforms for seamless functionality
Track every interaction across calls, chats, and emails without missing a beat.
Ensure continuous analysis round-the-clock, eliminating gaps and maximizing operational insights
Instantly generate performance reports on call, chat, and email interactions, providing immediate insights for quality enhancement.
Facilitate ongoing improvement strategies effortlessly, driven by real-time data insights.
Track every interaction across calls, chats, and emails without missing a beat.
Ensure continuous analysis round-the-clock, eliminating gaps and maximizing operational insights
Instantly generate performance reports on call, chat, and email interactions, providing immediate insights for quality enhancement.
Facilitate ongoing improvement strategies effortlessly, driven by real-time data insights.
Real-Time Guidance: Equip agents with instant, data-driven suggestions during live interactions.
Enhanced Customer Journeys: Streamline customer interactions to improve satisfaction
Personalized Engagements: Tailor conversations to individual customer needs and preferences.
Real-Time Guidance: Equip agents with instant, data-driven suggestions during live interactions.
Automated Summaries: Generate comprehensive call summaries automatically.
Smart Scripts: Provide agents with context-aware scripts to handle diverse customer queries.
Comprehensive Quality Assesment: Automate quality assessments for all customer interactions.
Custom Evaluation: Tailor evaluation scorecards to meet specific compliance and performance standards.
Error Reduction: Minimise compliance risks with real time monitoring and feedback.
Evaluate conversations to rate agent performance, identifying positive, negative, or neutral interactions to enhance customer satisfaction and sales effectiveness.
Analyze conversation pauses to understand situational context, identifying causes and moments for adjustments to improve interaction flow and customer engagement.
Voice-to-Text Conversion
Real-time Call Monitoring
Call Quality Assessment
Voice Evaluation and Keyword Tracking
Voice Analytics for Business Relationships
Excel in understanding customer sentiment, swiftly resolving issues to enhance satisfaction levels and improve sales success rates through immediate follow-ups.
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Access real-time assistance, detailed performance insights, and continuous coaching to elevate agent performance and deliver exceptional customer service consistently.
Evaluate conversations to rate agent performance, identifying positive, negative, or neutral interactions to enhance customer satisfaction and sales effectiveness.
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Panorama has been instrumental in improving our service quality at Call Health. The insights it provides into agent performance and customer satisfaction have allowed us to refine our processes and deliver better outcomes. It's a powerful tool that has truly elevated our operations.
Panorama has transformed how we understand and engage with our audience at Apollo.By helping our team make more informed decisions about patient care, it has significantly enhanced our ability to deliver timely and effective solutions. This collaboration is driving measurable results and setting new benchmarks in patient-centric care.
Panorama has given us a deeper understanding of our clients' needs through its insightful analysis. It has helped us improve communication and refine our services to better meet client expectations. We’re thrilled with the results and look forward to continued collaboration.
Panorama’s contributions to our Daily Bloom program have been remarkable. Their insights into patient interactions have helped us provide more meaningful support, while their innovative chatbot solutions have added immense value to our services. It’s been a pleasure working with such a capable team.
Explore common queries about Riddle UI Design System and its benefits
Security and customer privacy is our priority at every step
of the engineering process. Learn more
The amendments introduced to the Information Technology Act, 2000, notified through the Jan Vishwas (Amendment of Provisions) Act,
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The GDPR applies to all organizations that process personal data of individuals located in the EU, regardless of whether the organization is located in the EU or not.
Learn moreThe GDPR applies to all organizations that process personal data of individuals located in the EU, regardless of whether the organization is located in the EU or not.
Learn moreComplete the form below to schedule your personalized demo. Discover how Sentinel's AI-powered customer engagement platform enables you to track 100% of interactions, analyze real-time data, and drive continuous improvement in customer satisfaction and operational efficiency.
Harnessing advanced metrics and automated call reviews to optimize agent performance and enhance customer satisfaction effortlessly.
